目录
PART ONE SECRETARY ROUTINE
第一部分
UNIT 1 Meeting at the Airport 接机
UNIT 2 Booking a Room 预订房间
UNIT 3 Reservations 饭店预约
UNIT 4 Reception I 接待(一)
UNIT 5 Reception II 接待(二)
UNIT 6 Reception III 接待(三)
UNIT 7 Making Appointment 约会
UNIT 8 Arranging a Meeting 安排会议
UNIT 9 Taking Minutes 会议记录
UNIT 10 Travel Arrangement 旅行安排
UNIT 11 Telephone Call I 电话(一)
UNIT 12 Telephone Call II 电话(二)
UNIT 13 Telephone Call III (三)
UNIT 14 File Keeping 文件归档
UNIT 15 Booking a Ticket 预订机票
UNIT 16 Invitation 邀
UNIT 17 Visiting Factories 参观工厂
UNIT 18 Recruiting and Training I 招聘和培训(一)
UNIT 19 Recruiting and Training II 招聘和培训(二)
UNIT 20 Entertaining Guests 招待客人UNIT 21 Dealing with Complaints 处理投诉
UNIT 22 Establishing Business Relations
建立贸易关系
UNIT 23 Signing a Contract 签订合同
UNIT 24 Delegating and Planning 分配和计划
UNIT 25 At the Bank I 在银行(一)
UNIT 26 At the Bank II 在银行(二)
UNIT 27 Buying Office Equipment 购买办公设备
UNIT 28 Letter, Fax and Telegram I 信件、传真
和电报(一)
UNIT 29 Letter, Fax and Telegram II 信件、传真
和电报(二)
UNIT 30 Letter, Fax and Telegram III 信件、传真
和电报(三)
UNIT 31 Memorandum 备忘录
UNIT 32 Talking with Colleagues 与同事相处
UNIT 33 A Daily Schedule Report 日程报告
PART TWO PUBLIC RELATION
第二部分 公关礼仪
UNIT 1 Meeting and Greeting 会面和问候
UNIT 2 Introductions 介绍
UNIT 3 Making Apologizes 道歉
UNIT 4 Making Thanks 致谢
UNIT 5 Asking the Way 问路
UNIT 6 Giving Suggestions 提建议
UNIT 7 Consolation 慰问UNIT 8 Inquiring 询问
UNIT 9 Complaining 抱怨
UNIT 10 Asking for Permission 请求许可
UNIT 11 Asking for Help 求助
UNIT 12 Dining Etiquette 就餐礼仪
UNIT 13 Banquet Etiquette 宴会礼仪
UNIT 14 Visiting Etiquette 拜访礼仪
UNIT 15 Making an Appointment 预约
UNIT 16 Invitation 邀请
UNIT 17 Refusing an Invitation 谢绝邀请
UNIT 18 Dance Etiquette 舞会礼仪
UNIT 19 Presenting a Gift 赠送礼物
UNIT 20 Congratulations 祝贺
UNIT 21 Wedding Etiquette 婚嫁礼仪
UNIT 22 Visiting a Patient 探病礼仪
UNIT 23 Festival Etiquette 节日礼仪
UNIT 24 Getting Along with Others 与人相处
UNIT 25 Business Trip 商务旅行
UNIT 26 Saying Good-bye and Sending off
告别与送行